Bureau of Insurance Survey

Page 1 of 1     1. How did you find out about the Bureau of Insurance?*   Insurance Company   Health Care Provider   Friend or Family   Website   Presentation   Other, please specify               2. Was your telephone call answered promptly?*   Yes No Not Applicable       3. Were you directed to the correct person?*   Yes No Not Applicable       4. Was the receptionist professional, courteous and helpful?*   Yes No Not Applicable       5. Were you satisfied with the handling of your telephone call?*   Yes No Not Applicable       6. How long were you on hold? (if applicable)   Less than a minute   1-2 minutes   2-5 minutes   Over 5 minutes       7. Was your call returned promptly?*   Yes No Not Applicable       8. If you visited the Bureau in person, was the entrance inviting?*   Yes   No   Not Applicable