What if a row on an Invoice is Rejected
What if a row on an Invoice is Rejected |
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What if a row on an Invoice is Rejected • If the CCAP Specialist rejects any item on an invoice, you will receive an e-mail notice. • The e-mail will state the number of items rejected on a particular invoice. • The notice will include the Invoice number as well as the period’s begin date. • Open the invoice in question and identify the rows where the Status is Rejected . • The user will then review the hours submitted and correct the information where needed. • If you have any questions about the error, call the CCAP Specialist at 1-877-680-5866 or send an e-mail to ccap.dhhs@maine.gov . • Once the errors are corrected, change the Status to Submit, then go to the bottom of the invoice screen and click Save Work and Submit Invoice .
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