How do I log into the new CCAP Online Billing Account

How do I log into the new CCAP Online Billing Account

• The new USER has received the e-mail from the CCAP Helpdesk.

• The e-mail contains the initial password for the system, and the initial password is case sensitive.

• Click the link to the CCAP Online Billing System.

• Enter the USER’s e-mail address into the E-MAIL ID box.

• Enter the initial password into the PASSWORD box.

• Click on the SIGN-IN button.

• The EDIT PROFILE window will open.

• The next step is to create a new password.

• Enter the initial password sent to you in the e-mail – place this initial password into the first box.

• Ensure your NEW password meets minimum requirements.

o If you have questions, click on the bubble with the question mark for password requirements.

• Enter a NEW Password .

• Confirm the NEW Password.

• If you want to double check that your new password works correctly, click the Log-Out button in the upper right hand corner.

• Then Log-In again, just to verify that the password was correctly changed.

• Otherwise, proceed to the Security Question & Answer box.

If you have any questions or problems resetting your password, call the CCAP Specialist at 1-877-680-5866 or send an e-mail to ccap.dhhs@maine.gov.